Delete your account
Request deletion of your Stop TV Tracking account and the data associated with it. You do not need to reinstall the app.
Send your request
Email hello@stoptvtracking.com from the address you used to sign in, with the subject “Delete my Stop TV Tracking account”. State that you want your account and associated data deleted. We will confirm ownership before processing the request and reply with its status.
If you used the app without signing in, tell us that in your email. We will help identify the relevant records. Never send passwords, sign-in codes, pairing keys or payment-card details.
What deletion covers
Your account profile, sign-in sessions, saved TV records and change history are removed. Purchase records or related information may be retained only where needed for a legal obligation, fraud prevention or an unresolved payment dispute; we will explain any applicable exception and retention period in our reply.
Before you delete
Deleting your account removes access to account-linked records and can prevent restoration of an unlock from that account. It does not undo changes already made on your TV, uninstall the TV home screen, delete your Google account or automatically refund a Google Play purchase. Save any change history you need and undo supported TV changes first if desired.
You can request deletion of specific data without deleting your whole account: name the records in your email. Uninstalling the phone app alone does not delete server records.
For details about the information we use, read our privacy notice.